Refund policy

Last updated: August 2, 2026

This Refund Policy applies to purchases made directly through takepure.co. Pure is operated by Yannic Buchert (“Pure,” “we,” “us,” or “our”).

30-Day Money-Back Guarantee

We want you to feel confident trying Pure. If you are not satisfied with your purchase, contact us within 30 days after delivery and we will refund the amount paid for the product. Email info@takepure.co with your order number and the email address used for the order.

No return is required in most cases. If a return is necessary, we will provide instructions before you send anything. Please do not mail products to our business address without prior authorization.

Subscription Orders

Initial subscription orders and renewal orders are covered by the same 30-day period measured from delivery. Cancelling a subscription stops future renewals but does not automatically refund an order that has already been processed. To request a refund for a delivered subscription order, follow the procedure above. To stop future renewals, use our Manage Subscription page or email us before the next scheduled charge.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 14 days after delivery. Include your order number and clear photographs of the product and packaging. We will offer an appropriate replacement or refund at no additional cost.

Lost Packages and Delivery Issues

If tracking does not update for an unusual period or your package appears lost, email us so we can investigate with the carrier. If the carrier confirms the package was lost in transit, we will provide a replacement or refund. Packages marked as delivered are reviewed individually with the carrier and may require additional information from you.

Order Changes and Cancellations

Orders enter processing quickly. Contact us as soon as possible if you need to change or cancel an order. We can cancel or modify an order only before it has been fulfilled. Once an order has shipped, it cannot be redirected or cancelled and this Refund Policy will apply.

Refund Method and Timing

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for your bank or card provider to post the refund. Original shipping charges and optional shipping-protection charges are not refundable unless the order was damaged, incorrect, or lost due to our error or the carrier’s error.

Exceptions

We may refuse a refund where there is evidence of fraud, abuse of the guarantee, unauthorized resale, or a purchase made outside takepure.co. This does not limit any non-waivable rights you may have under applicable consumer law.

Contact

Questions or refund requests: info@takepure.co