Shipping policy

Last updated: August 2, 2026

This Shipping Policy applies to orders placed through takepure.co.

Where We Ship

We currently sell and ship to valid delivery addresses in the United States. Availability for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may depend on the carrier and will be confirmed at checkout. We do not currently offer international shipping through the website.

Processing Time

Orders are normally processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. and Austrian public holidays. Orders placed on weekends or holidays begin processing on the next business day.

During launches, promotions, or unusually high-volume periods, processing may take slightly longer. We will contact you if a material delay affects your order.

Delivery Time

After dispatch, standard delivery normally takes 3–7 business days. The typical total time from order placement to delivery is therefore approximately 4–10 business days. Delivery dates are estimates and are not guaranteed because carrier delays, weather, address verification, and other events may be outside our control.

Shipping Charges

Available shipping methods and charges are shown at checkout before payment. Promotional or free-shipping offers apply only when the stated conditions are met.

Tracking

When tracking is available, we will email tracking information to the address provided at checkout. Tracking may require up to 48 hours after dispatch to show movement.

Address Accuracy and Changes

Please review your shipping address carefully before submitting the order. Email info@takepure.co immediately if you notice an error. We will try to help, but we cannot guarantee changes after fulfillment begins and cannot redirect a package already in transit.

If a package is returned because the address was incorrect, incomplete, refused, or unclaimed, we may deduct the original shipping cost and any carrier return fee from the refund, where permitted by law.

Lost, Delayed, or Damaged Packages

If tracking has not updated for an unusual period, your package is substantially past the estimated delivery window, or it arrives damaged, contact us at info@takepure.co with your order number. We will investigate with the carrier and, where the package is confirmed lost or damaged in transit, arrange an appropriate replacement or refund.

For packages marked as delivered but not received, first check with household members, neighbors, the delivery location, and the carrier. Contact us promptly if the package remains missing so we can assist with a carrier investigation.

Separate Shipments

Items in one order may occasionally arrive in separate packages. If this happens, you will not be charged additional shipping beyond the amount shown at checkout.

Contact

Shipping questions: info@takepure.co